A pre-packaged software specifically designed for Service Providers, enabling Interactive Dashboards, Areal/ Geographical Data Visualisation, Enquiries and Reports. Covering Utility departments and all levels of Operations and Management. Using Utility’s data and data processing through Basic, Advanced, GEO and Real-time Analytics with Specific attention to data sharing, legal compliance and performance management.
Key Benefits
– Data Integration and Process for an Insight and Understanding of your Operations Supporting Decision Making and Effective Planning
– Informed Strategic Decision making through Data Analytics
– Improved Monitoring and Control Enabling Swift Action
– Quicker Maintenance Response and more Effective Emergency and Crisis Management
– Insights for all departments and different Management Levels
– Strengthens Management Decisions
– Compliance and Transparency
Comprehensive Reporting solution
EDAMS-Utility Portal Reporting covers the complete spectrum of works of a Utility from KPI analytics for various department operations, Monitoring of Maintenance and Field service operations, Production & Performance analytics to Billing Customers Financial Transactions & Statements.
Management Reporting based on best practices
The EDAMS Utility Management Portal (Business Intelligence) encapsulates all the reporting requirements for the management of a typical Utility based on best practices in the industry, including:
- Pertinent KPI and metrics grouped together per Management level.
- Reporting that covers the full range of Utility functional areas including asset management, operations, maintenance, infrastructure, billing & commercial, human resources, customer satisfaction, and financial performance.
- Dashboards drillable down to customer accounts and transactional level.
Optimised Reporting at all Management Levels
The EDAMS Utility Management Portal (Business Intelligence) includes key performance indicators at different management levels, specifically chosen for the Utility industry. Managers can closely monitor their Key Success Factors. KPIs are automatically updated as the activity takes place in EDAMS and other business management systems that feed the system. The EDAMS Utility Management Portal is optimized to deal with high data volumes and intense demands from users for fast response times that otherwise would make the reporting challenging, time-consuming and costly.
Full Ownership by Utility with flexible design
The system allows the easy registration of additional dashboards and reports according to the utility’s needs at any given time. Reports and dashboards can be re-ordered, assembled to menus, and published to groups of users based on access rights. Utility’s System Administrators are trained to maintain, upgrade and expand the portal based on Management requests.
Each dashboard/report widget can be exported either as a whole or as individual widgets in various formats (excel, image, pdf, etc).
“Live” Monitoring of Bulk Supply & Distribution
The user can view production amounts as well as alarms/ alerts on a real-time basis (as readings become available) at all assets linked to SCADA/telemetry. Critical information and events from District Areas and monitoring of important KPI zone parameters can automatically trigger alarms to managers portals. All the Dashboards have filtering and drilling down mechanisms enquiring easy access to details at any level.
Monitoring Production & Performance
The user can compare the daily production of each scheme and bulk system asset (i.e., pump, treatment plant) versus set of performance ratios of different assets of the same user definable group.
Managers can drill down into any dashboard and analyse the production of assets and compare their performance.
Reporting on Utility Asset Register
Reporting of assets directly from the EDAMS Asset Register is built in the EDAMS Utility Management Portal functionalities. With the drillable reports the user can get a snapshot of any asset. The reports show all the asset attributes including photos, associations, connectivity, etc.
Detailed analysis of water consumption and consumers’ behaviour
Commercial Data Evaluation has two main objectives:
- To ensure data quality of Commercial data through data validation, evaluation, exception lists and discrepancies. This includes missing or inconsistent data suitable for Utilities and Municipalities.
- To do a detailed analysis of water consumption and consumers’ behaviour, analyze reasons of commercial losses and suggest solutions towards the reduction of unaccounted for water.
Comprehensive Analysis of Revenue & Customer data
Revenue management reports track specific data points or metrics to assess Utility’s financial performance. EDAMS Utility Management Portal (Business Intelligence) best practices reports, and analytics help managers to monitor revenue and Utility performance. It is a crucial element in making informed data-backed business decisions.
Monitoring System Maintenance and Field Operations
All aspects of EDAMS Maintenance Management system are published, including work order management, scheduling and dispatch functionality and workflow, real-time monitoring capabilities and reporting.
Some of the main functions include:
- Problem Log
- Planned Activities schedules
- Monitor progress.
- Job Card Info
- Completed Work Orders
- Materials and costing info.
- Assets info.
Managers are informed on critical alerts and monitor the response of the Maintenance team up to the completion of the created job cards.
Complete View of Billing Operations and data
Analysis of Billing data focuses on billing efficiency and customer metrics. The system can produce comprehensive customer billing analysis reports per number of critical parameters (i.e., billing cycle, billing group, geographical area, consumer type, time periods etc..) with drillable reports to customer level. The reporting mechanism can assist in improving and optimizing Utility’s billing operations, eliminating errors, and improving customer satisfaction.
Viewing of Customer Financial Transactions & Statements
Utility users can drill down and enquire individual customer transactions, readings, statement and print previous statements or other customised reports.
