The latest version 6.0 of the EDAMS Billing & CRM software will be officially released in March 2021. The very popular system is now fully web enabled and customised in Arabic. The embedded CRM provides extended customer services functionalities and the ability for Utility customers to manage all their affairs through the internet from payments, balances and transactions to applications, meter readings and complaints.
Many new features are introduced including an upgraded Billing engine that can handle variable tariff rates based on time of day and season. The features are used by our Electricity Utilities customers.
The Arabic version of EDAMS Billing & CRM will be rolled out to our customers during the remaining of 2021. In Egypt more than 30 million consumers are billed by the system. EDAMS systems increasingly play an important role in assisting Governorates to improve their water services in Egypt.