

Subscription Package
For Organisations that charge subscription fees to their members on a regular basis, such as Associations, Internet providers, TV Channel providers.

Municipal Package
For Organisations that charge a variety of rates and taxes for services rendered on a regular basis, such as Municipalities and other Local Authorities.

Utility Package
For Service Providers that charge for a variety of services including metered consumption, such as Water & Sanitation Utilities and Electricity authorities.

Enterprise Package
For Organisations that charge both rates and taxes as well as for Utility services on a metered basis in a consolidated bill, such as Municipalities that also supply water, sanitation and electricity services to Customers.
Packaging varies with software functionality offered.
Pricing is a function of number services billed, number of Customers as well as number of users.
Features (√: Yes, X: No, O: Optional) | Subscription Package | Municipal Package | Utility Package | Enterprise Package |
---|---|---|---|---|
Billing | √ | √ | √ | √ |
Commercial Database | √ | √ | √ | √ |
Subscription Billing | √ | x | x | x |
Municipal (Rates & Taxes) Billing | x | √ | x | √ |
Metered Consumption Billing | x | x | √ | √ |
Consolidated Billing | x | x | x | √ |
Revenue Management | √ | √ | √ | √ |
Receipting | √ | √ | √ | √ |
Debt Management | √ | √ | √ | √ |
Revenue Collection/ Statement delivery | x | x | O | O |
Metering | √ | √ | √ | √ |
Meter Reading | x | x | √ | √ |
Interface to HHU for Meter Reading and/ or Spot billing | x | x | O | O |
Interface to Pre-paid Metering system | x | x | O | O |
Meter Data Management System for real-time readings | x | x | O | O |
Customer Relations Management | √ | √ | √ | √ |
Applications Processing | √ | √ | √ | √ |
Financial Adjustments (Journals) | √ | √ | √ | √ |
Meter/ Connection Maintenance | x | x | √ | √ |
WorkLoad Management | x | x | √ | √ |
Field Work Management (Commercial) | x | x | O | O |
Customer Relations Management (Customer portal) | O | O | O | O |
Commercial Planning Systems | √ | √ | √ | √ |
Tariff Analysis | x | x | O | O |
Commercial Data Evaluation | x | x | O | O |
Commercial Data Validation | x | O | O | O |
Geographical Information | √ | √ | √ | √ |
EDAMS GIS | √ | √ | √ | √ |
Desktop GIS Reporting Manager | √ | √ | √ | √ |
Web GIS (GIS Data Publishing) | O | O | O | O |
Business Intelligence | √ | √ | √ | √ |
Standard Analytics and Management Reporting | √ | √ | √ | √ |
Dashboards & MR for EDAMS B&CRM systems | O | O | O | O |
Custom Dashboards & Reports | O | O | O | O |
Integration | √ | √ | √ | √ |
API Callouts | x | x | √ | √ |
REST API | x | x | √ | √ |
PAYMENT Gateway interface | √ | √ | √ | √ |
GIS Interface - to ESRI/ QGIS/ Supermap | x | x | O | O |
Interfaces with ERP systems (if available)(HR, Stores, Vehicles Plant & Equipment) | x | x | O | O |
Portal Support of Single Sign On (SSO) authentication via OpenID Servers functionality (e.g. Ariadne) | O | O | O | O |
System Administration | √ | √ | √ | √ |
Account Maintenance | √ | √ | √ | √ |
Uses Roles & Security | √ | √ | √ | √ |
Multi-language | √ | √ | √ | √ |
Bulk Data import/ export | √ | √ | √ | √ |
Audit Trail | √ | √ | √ | √ |
Online help documentation | √ | √ | √ | √ |
Implementation Services | √ | √ | √ | √ |
Data Conversion | √ | √ | √ | √ |
Training | √ | √ | √ | √ |
System Setup & Configuration | √ | √ | √ | √ |
Interfacing with Payment Gateway | O | O | O | O |
Interfacing with ERP systems (if not available) | x | x | O | O |
Interfacing with Telemetry systems/ API Callouts | x | x | O | O |
Support Services | √ | √ | √ | √ |
Standard Support | √ | √ | √ | √ |
Additional Support | O | O | O | O |